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We're Here to Help.

Need assistance with your account, payments, or have a question about the community? Here's how we support our builders.

Our Support Process

1

Inquiry

Send us an email with your details. The more info you provide, the faster we can help.

2

Review

Our team (real humans, not bots) reviews your request and analyzes any technical logs if needed.

3

Resolution

We get back to you with a solution or request more info. We aim for 100% resolution.

Response Times

Payment IssuesWithin 24 Hours
Account Support24 - 48 Hours
Feature RequestsReviewed Weekly

Direct Contact

For urgent matters regarding billing or safety, email us directly:

built4founders@gmail.com

Common Questions

My Karma didn't show up after purchase?+

Sometimes payment processors take a few minutes to confirm. If it's been over an hour, email us with your receipt and we'll credit it manually within 24 hours.

How do I cancel my Pro subscription?+

You can manage your subscription from your Wallet or by clicking "Pricing" while logged in. Cancellations take effect at the end of your billing cycle.